Customer satisfaction analyses – test results

What did our customers think about their stay at Klinten in 2007?

We strive to make a good impression while you are staying at Klinten, and we will do our utmost to make your stay a success.
The question of whether our effort is satisfactory is one that can be answered only by organisers and guests by the help of continual feedback.

In 2007, 157 organisers and consultants had these comments about Klinten:

How satisfied were you with the conference centre, on the whole?

Very satisfied 92 % Satisfied 8 % Dissatisfied 0 % Very dissatisfied 0 %

Would you recommend this conference centre to others?

Yes – I have already done that 70 % Yes 30 % Perhaps 0 % No 0%

What do you think about our ability to keep our promises?

Exceedingly satisfactory 70 % Very satisfactory 26 % Satisfactory 4 % Dissatisfactory 0 % Very dissatisfactory 0 %

What do you, on the whole, think about this conference centre compared to other conference centres that you know?

More attractive 80 % As attractive as other centres 19 % Less attractive 1 %

What did you think about our employees’ ability to make your stay and activities a success?

Very satisfactory 89 % Satisfactory 11 % Dissatisfactory 0 % Very dissatisfactory 0 %

Did you have any problems during your stay?

Yes 5 % No 95 %

If yes, what did you think about the way in which our employees solved the problems?

Very satisfactory 100% Satisfactory 0 % Dissatisfactory 0 % Very dissatisfactory 0 %

Klinten’s analysis results provide an index figure for customer loyalty of 94.8 and a service quality index of 88 on average.

On the basis of this feedback and overall performance among 76 course facilities, Klinten was elected conference centre of the year in 2004 and 2005, and we were nominated for the award in 2008 for the fifth year running.
The customer analyses are done regularly at Klinten by the opinion-research institute ForeSpring and are a part of our membership of Danish Conference Centres.